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Terms & Conditions

Order Acceptance

We will always try to fulfil an order however there may be reasons an order cannot be fulfilled and we reserve the right not to accept an order. For an example we may not accept an order for one of the following reasons.

  • The product you ordered is unavailable from stock.
  • We are unable to obtain authorisation for your payment.
  • The identification of a pricing or product description error.

We will inform you as soon as we can if we are unable to fulfil an order. Order acceptance and the completion of the contract between you and us will take place on the dispatch of the products ordered to you unless we have notified you that we do not accept your order or you have cancelled it in accordance with the instructions in Order Cancellation.

Order Cancellation

You can cancel an order at any time up to the point of dispatch. Contact us by email or telephone and we will refund your card and cancel the order. Once the order has been dispatched you can still return the product. See Returns & Shipping Damages below.

Foreign Taxes and Duties

Where foreign tax and duty is applicable, this will be calculated at checkout after which orders are sent with taxes and duties paid.

Pricing & Description Errors

All product details entered on the site have been entered with due care however there may be errors. Where a description error becomes obvious we will contact you in order to establish if you wish to cancel the order - in which case we will refund payment in full. Where a pricing error occurs, if the price is understated we will dispatch the order and refund the balance. Where the price is overstated we will contact you and determine if you wish to pay the balance or cancel the order. NOTE: Order acceptance occurs at the point of product dispatch - we reserve the right not to fulfil an order where a pricing error has occurred.

Our Security Policy

We at Carrier Company are committed to a secure transaction.

All card transactions are processed by Shopify Payments. All transactions are encrypted and processed across a Secure Socket Layer (SSL), ensuring a secure link between your browser and the server. The familiar padlock becomes visible when you move to our secure area and enter your card details. If you are having problems connecting it may be because you have the security settings at too high a level on your browser. You can try reducing these or, if you feel uncomfortable with this, why not order by phone or email? You can phone or email us using the details on the contact page.

We at Carrier Company are committed to protecting your privacy.

When you shop with us, on the web, by phone or by post you will have given us your name, address, phone number and email address, because this is the only way we can process your order.

We will not pass your details on to any 3rd party - this includes your email address!

Payment & Delivery Information

Payment by credit card:

We accept most major credit and debit cards including Visa, Mastercard, Delta, Switch and Solo.

Your card is debited at the point of order. In the event of an item being out of stock we will email you with an estimated delivery date, at which point you can decide if you want to wait or cancel.

Payment by cheque:

Not everybody likes using their credit card on the internet. You can of course order by phone but if this is inconvenient we are happy to accept payments by cheque. Please ensure you enclose the product names and descriptions. Cheques should be made payable to Carrier Company Norfolk Ltd and sent to:

Carrier Company
Church Farmhouse
Norfolk NR23 1AL

Please allow an extra 5 working days delivery for cheque payments and where possible enclose an email address or contact number as we may need to contact you.


Items are dispatched within 3 working days of receipt of order and should therefore arrive in about 7 days at the latest. Any orders requiring a "next day" delivery need to be completed before 1pm to ensure dispatch.  All items with a value in excess of £50.00 will require a signature on delivery. We do make a charge for Postage & Packing (see Postage). If we have to split an order because an item is out of stock we will charge P&P on the first delivery only. For instant dispatch or gift wrapping, please contact us.

Returns & Refunds

At Carrier Company we take pride in our customer service. If you are dissatisfied with your purchase please return it to us along with your order number.  Provided it arrives back in its original condition and within 28 days,  we will be happy to arrange a replacement or refund of the item. (Let us know which). If you do wish to exchange a product we will send you the item free of any additional charges.  Also please clearly state the reason for return - it will help us to ensure our website and quality of products meets our customers' expectations.

You can phone or email us using the details on the contact page.

International Returns

  • Click HERE to visit the Carrier Company/Global-e international returns portal to enter your details.
  • Follow the on screen instructions to create your return label. Please remember to obtain proof of postage from your chosen carrier.
  • With this method, please note that you can only return for a refund. To get an exchange, you’ll need to place a new order online. Please remember to add the original order number in the notes section and we'll make sure you're not charged for postage.